If a target opts-out, then we 'check' opted-out in their profile in SugarCRM. If they bounce and its a temporary error (soft bounce), then we simply count the soft bounce and once it reaches a certain point, they're email address is checked 'invalid' in SugarCRM. If they bounce and its a permanent error (hard bounce), then they're email address is checked as 'invalid'.
A target that is 'checked' as either opted-out or invalid, will not be included in future inBOX25 email campaigns.
Posted in: Sugar CRM