If a target opts-out, then we 'check' opted-out in their profile in SugarCRM.  If they bounce and its a temporary error (soft bounce), then we simply count the soft bounce and once it reaches a certain point, they're email address is checked 'invalid' in SugarCRM.  If they bounce and its a permanent error (hard bounce), then they're email address is checked as 'invalid'. 

A target that is 'checked' as either opted-out or invalid, will not be included in future inBOX25 email campaigns.

Posted in: Sugar CRM

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Marius Ion ANGEL HOT SOFT LLC (800) 316-7677